Communication Tip

I have often found that in sales you can never communicate too much. However, communication is a tricky thing. I can say something to you and even if we speak the same language you may interpret what I said differently than what I was trying to tell you.
So, how do you overcome communication barriers? Providing examples is a great way to get your message across in the manner in which you intended. A common example in sales-the sales person ask "who is involved in the decision making process?" The client may feel offended by this, because of course, they make all the decisions right? Wrong...So a better way to approach this may be to say something like "My experience has taught me that many times my clients have to jump through all sorts of hoops in order to get approval for their purchases. How can I help you stream line this process?"
Anytime you are able to help someone the barriers automatically go down and they feel more at ease about sharing information with you. In sales communication isn't really about what you say, but how you say it. Remember questions is sales should always be open ended, or start with: when, why, who, where and how.